Digital Product & Refund Policy

1. Nature of Digital Goods

Once a download is delivered, the product has been consumed and generally cannot be returned. For that reason, purchases are normally non-refundable after successful delivery.

2. When a Refund Applies

We will consider a refund or re-delivery when:

• You were charged more than once for the same order (duplicate charge).
• Payment was taken but the product was never delivered.
• The downloaded file is technically defective or corrupted and we cannot re-supply a working copy.

3. When a Refund Does Not Apply

No refund for a change of mind, a product you no longer want, device or app incompatibility you were advised of, or simply because you viewed the file. Re-delivery of a valid, working file satisfies fulfilment.

4. M-Pesa Reversals

Eligible refunds are returned to the same M-Pesa number that paid, via M-Pesa reversal where possible. Reversals follow Safaricom/PayHero processing times.

5. How to Request

Email support@spaincityevo.com with your transaction reference, the product name, the amount paid, and a short description of the problem. Requests are reviewed in the order received.

6. Timeframe

Contact us as soon as possible after the issue. Refund eligibility is assessed against the original transaction and M-Pesa records.

7. Chargebacks

Opening a M-Pesa or bank dispute without first contacting support may delay resolution. We prefer to fix issues directly.