Support

1. How to Reach Us

Email support@spaincityevo.com. We aim to reply as quickly as possible, typically within one to two business days.

2. What to Include

• Your transaction reference (the M-Pesa code or order reference).
• The product name and amount paid.
• A clear description of the problem and any screenshots.

3. Common Issues

Payment not reflecting

M-Pesa confirmations can take a few minutes. If it was deducted but you received no download, email us the transaction reference.

Download link expired

Entitlement links are time-limited for security. Reply to your purchase confirmation or email support@spaincityevo.com and we will re-issue a valid link.

Broken or corrupted file

Tell us the product name and we will supply a fresh copy or a refund where eligible under our Refund Policy.

4. M-Pesa Didn't Prompt

Check the phone number you entered matches the paying line and has M-Pesa enabled. If you were double-charged, include both references.

5. Feedback

We welcome ideas to improve MEMETIK. Send them to support@spaincityevo.com and we will pass them on.